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VOL. 8, ISSUE 4 (2026)
A study on adoption of digital payment systems and its impact on banking operations
Authors
Dr. Ritu Modi
Abstract
Digital payment systems have become an
important part of the modern banking sector. The introduction of Unified
Payments Interface (UPI), mobile banking, internet banking, debit cards, and
digital wallets has changed the way financial transactions are conducted. These
systems provide faster transactions, greater convenience, and improved operational
efficiency. They also help banks reduce paperwork and extend banking services
to a wider section of society. However, digital payments face challenges such
as cybercrime, online fraud, technical failures, and limited digital literacy.
The present study examines the adoption of digital payment systems and their
impact on banking operations. It also discusses customer convenience, financial
inclusion, operational efficiency, and the strengths, weaknesses,
opportunities, and threats associated with digital payments. The study is
descriptive in nature and is based on secondary sources. It concludes that
digital payment systems can improve banking services when supported by reliable
technology, strong security measures, and customer awareness.
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Pages:12-16
How to cite this article:
Dr. Ritu Modi "A study on adoption of digital payment systems and its impact on banking operations". International Journal of Management and Commerce, Vol 8, Issue 4, 2026, Pages 12-16
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